Privacy Policy
Last updated: 30 August 2026 — StepEdge, 157 Van Riebeeck Avenue, Edenvale, Gauteng, 1609, South Africa.
StepEdge (“we”, “us”) respects your privacy and processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA).
What we collect
- Account details — name, email address, phone number and password (stored only as a secure hash) when you create an account on our website or mobile app.
- Order and booking details — delivery/billing addresses, items purchased, service-booking problem reports, and support-ticket messages.
- Payment — payments are processed by PayFast on their own secure pages. We never see or store your card number.
- Technical service records — when a technician completes an on-site job, we record the completion time, the technician’s GPS position at completion, the work done, and your confirmation signature.
Why we collect it
To process your orders and service bookings, dispatch technicians, provide support, send order and booking updates, and meet our legal and tax obligations. We do not sell personal information.
Who we share it with
Only service providers needed to fulfil your order: PayFast (payment), our courier partner (delivery name, address, phone), Google Workspace (business email), and our secure hosting/infrastructure providers. Each processes your information under their own compliant terms.
How long we keep it
Order, invoice and job-completion records are kept as required by South African tax and consumer-protection law (generally 5 years). Account details are kept while your account is active.
Your rights
Under POPIA you may request access to, correction of, or deletion of your personal information, and you may object to processing or lodge a complaint with the Information Regulator (
inforegulator.org.za). Contact us at steve@stepedge.co.za or +27 11 023 8740 for any privacy request.
